Steven J. Fontana, DDS, MD, President, Gulfshore Oral Surgery, PA
In 2013, I realized my dream of opening Gulfshore Oral Surgery, PA, located in beautiful Naples, Florida. Since the practice was started from scratch, we had plenty of things to buy!
As a loyal Costco customer for many years, it only made sense to utilize Costco for my new business. From furniture to supplies, our experience with Costco has been incredible. However, the really pleasant surprise was when we extended our relationship with Costco to include its credit card processing service through Elavon.
We need a merchant services solution that is reliable, accurate and economical. After all, our time is best utilized caring for patients, not trouble-shooting problems with our credit card processing vendor. And by keeping our costs down, we can pass along those savings to our patients!
Elavon’s arrangement with Costco Services fits our needs perfectly. Transactions are processed smoothly and consistently, and with the financial value we have come to expect from Costco.
Where Costco really shines is when things do not go so smoothly. They have built their reputation on having their customers’ backs when the chips are down. Elavon is cut from the same cloth. When a rare problem surfaces, Elavon and Costco work together to make sure that the outcome is most favorable for Gulfshore Oral Surgery and our patients.
At Gulfshore Oral Surgery, we work hard to take care of our patients like family in their time of need. Let’s face it – few people are excited to see the oral surgeon, but when they experience our warm, caring environment, they are put at ease, and we are able to help them. We are proud to partner with Costco and Elavon, two companies that share our values.
Steven J. Fontana, D.D.S., M.D.
President, Gulfshore Oral Surgery, PA
Steven J. Fontana, D.D.S., M.D., is a Board Certified Oral and Maxillofacial Surgeon, specializing in dental extractions (including wisdom teeth), dental implants, bone grafting, sinus augmentation, and oral pathology (including biopsies).
Abie Flaster, Owner, In Style Custom Cheer and Dance
In 2000, we launched our company, In Style Custom Cheer and Dance. We do everything through our website, including processing all transactions. After our first few years in business, we heard that Costco offered credit card processing services. Since Costco has such a great reputation, we decided to look into Elavon and made the switch to virtual merchant in 2005. The experience has been worry-free from the beginning. Not only are we saving money, Elavon responds quickly if I need anything and provides incredible customer service.
From time to time, other service providers have approached us and compared their rates with Elavon’s. They weren’t able to even come close to the great rates Elavon offers. I highly recommend Elavon to any business conducting the majority of their transactions online. Over the last 10 years, Elavon has been very conscious of my needs and taken great care of me, and my business, 100 percent.
Owner, In Style Custom Cheer and Dance
In Style Custom Cheer and Dance sells quality cheer and dance apparel, accessories and custom uniforms.
Michael J. Bryan, Managing Partner, Vino Venue & Atlanta Wine School
I have been a Costco member for more than a decade, and I know they take care of their members. When I learned about Elavon’s relationship with Costco, I looked into their credit card processing services. Their prices were very competitive, and because of Costco’s reputation, I felt there was very little risk trying Elavon to process all of our online transactions.
Credit card processing is a real cost to all businesses, and by being smart and choosing the right processer, a business can easily make an instant impact on profitability – we certainly did. We began using Elavon in 2012, and I know they have saved us at least 15 – 25 percent each year.
Elavon offers reliable superior service at an incredible price. I highly recommend their credit card processing services.
Michael J. Bryan
Managing Partner, Vino Venue & Atlanta Wine School
Vino Venue is a wine bar and event venue in Dunwoody, Ga. Atlanta Wine School offers wine can cooking classes, hosts private wine functions and promotes charitable causes.
Candy Naumann, Office Manager, Freedom Fence and Home
Our previous credit card processing company charged service fees up front and after charging customers. We never knew how much we would be billed each month, and I felt that we were being ripped off. As a new business owner, I realized we needed to make a change and learned that Costco offered credit card services through Elavon. They were my first call, and I began using Elavon’s online credit card service, Virtual Merchant, in 2014. We love it!
Our experience has been refreshing. Elavon explained the rates, percentage and fees in the beginning, and there have been no surprises. We know exactly what the cost for every transaction is going to be, and it helps make business life much easier. Plus, we’ve saved hundreds of dollars by making the switch!
If that weren’t enough, Elavon’s online training for charging, problems and questions was exceptional. I am not a technical person, and they went step-by-step and then asked me to do it on my own while they waited to make sure I could do once they are not there; but, they are always there. You can call with any questions or problems, and they help. They also will set up automatic payments, so you don't have to do anything after the initial start-up.
I highly recommend Elavon to other business owners. They have taken out all of the guesswork and make everything easy. When you own and operate a small business, this is a big help!
Office Manager, Freedom Fence and Home
Freedom Fence and Home designs and installs fences, decks, patios and other unique outdoor living spaces for residents of the Baltimore Metropolitan area.
Mark & Donna Paz Kaufman, Partners, Paz & Associates
We thought we had been quite thorough in researching and comparing various payment processing companies several years ago when the company we had been dealing with was sold. The tipping point came when we received a monthly statement that showed we had given up 7% of our gross sales to our service provider…an unpleasant way to learn how hidden fees could quickly erase the loss-leader percentage being offered. We knew it was time to make a change.
From everything we have read about Costco as a corporation, as well as our own personal experiences, we know how thoroughly the products and services they offer are vetted. Their partnership with Elavon went a long way toward our decision to change credit card processors.
During our initial calls to learn more about Elavon, a customer care representative patiently answered every question we could think of, even when we kept asking, "What about this fee? And what about that fee?" She politely referred us to the Elavon application, and simply said, "We don't charge for that." After our experience with the other processor, we truly appreciated this level of transparency. We signed on with Elavon in June, and there is no question that we made the right decision.
In our consulting work with independent bookstores, we preach customer service as a competitive advantage, so we very much appreciate doing business with a company that seems to truly embrace the concept. From the first call to the subsequent follow-up calls to welcome us and check in to see how we’re doing, Elavon’s customer service has been tremendous. And, we estimate that our savings could reach approximately $1,200 per year.
There's a saying that "retail is a nickel-and-dime business," which is especially true for small, locally-owned mom-and-pop shops. The fact that small business owners can often find products and services they need from Costco for less than they could get from wholesalers or distributors makes a difference to us. Without hesitation, we recommend Costco/Elavon to businesses like ours.
Mark & Donna Paz Kaufman
Partners, Paz & Associates
The bookstore training and consulting group of Paz & Associates offers a variety of services to help open and effectively manage independent bookstores, including bookstore design and merchandising, staff development and training, inventory management, marketing, financial analysis and resources for both buyers and sellers.
Mike Shleider, Owner, Coni Mar Designs
In 2010, I began comparison-shopping for better rates for payment processing. I learned about Elavon through Costco, and the rates they offered were great, so we made the switch. My business has saved at least $5,000 annually since we began using Elavon’s EMV terminals and Converge.
As a business owner, you’re always looking for ways to cut costs, which Elavon has done for us – but their outstanding customer service was a pleasant surprise. I have a dedicated point-of-contact, who is always available, knowledgeable and helpful. If I have any issues, my problem is resolved during the first call I make.
For any other businesses looking for great service and rates, I highly recommend Elavon.
Owner, Coni Mar Designs
Family Owned and Operated since 1982, Coni Mar Designs offers complete interior decorating service, specializing in blinds, custom draperies, window treatments and plantation shutters.
Marie Rudd, Owner and Manager, Reemik Int’l Salon
In 2014, I opened my nail salon, creating a relaxing place for my customers to come for a great experience. In a salon environment, convenient payment acceptance is very important, which is one of the reasons I use Elavon’s wireless terminals. The other reason is I trust them. Their rates are lower than other providers, yet they provide higher quality products and incredible customer service.
My experience with Elavon’s customer service to get my account and equipment set up was excellent. My representative was professional and helpful – and no matter what I needed, they took care of it in a timely manner.
I pride myself on offering my customers the best experience I can, and Elavon adheres to those same standards. Without hesitation, I recommend Elavon!
Owner and Manager, Reemik Int’l Salon
Reemik’s Int’l Salon offers an extensive range of relaxing and rejuvenating services, including manicures and pedicures, to help customers look and feel their best.
Kathy Huff, President, H&H Enterprises, Inc.- Architectural Metals
We began using Elavon’s credit card terminals in March 2005, a little less than a year after becoming Costco members. We had investigated several credit card account providers, and they all seemed to have hidden fees – all but Elavon. Their rates were good, and I placed a lot of confidence in the fact that they worked with Costco.
After being an Elavon customer for more than 10 years, I know that we’ve saved money, but I’ve been most impressed with their customer service. Whenever I have questions, the customer care representatives are most helpful and take the time to guide me through the complicated maze of what affects rates in different ways. And, they explain everything in a way that a layperson, like me, can easily understand. Most importantly, they make sure I’m making the best decisions for our particular business.
As the president of a family business since 1980, I know how important customer service is, and it’s obvious that Elavon places the same amount of importance on that aspect of their business.
President, H&H Enterprises, Inc.- Architectural Metals
Located in Thornton, Colorado, H&H is a state-of-the-art fabrication facility and a leader in the ornamental metals business, specializing commercial custom metal fabrication, sunshades and light shelves.