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Pricing Options

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  • Overview

    We know not all businesses are one size fits all. That’s why we have multiple pricing plans to meet your needs. All exclusive to Costco Members.

  • Special Offer

    Get information on the latest discounts and promotions available exclusively for Costco Members.

  • Payments 101

    Whether you’re just starting out or already established, Elavon’s broad and expansive payments experience can help you accept all major credit and debit cards, gift cards, mobile wallet payments and more.

  • Rental

    Monthly rental pricing allows Costco Members to get state-of-the-art processing equipment at a low pricing entry point.

Products and Services

Return to Products and Services

  • Overview

    Whether your customers swipe, insert or tap their cards, deliver a satisfying purchase experience. Our secure, scalable payment technologies are tailored to the needs of your business and the many ways your customers like to pay.

  • In-Person

    Give your customers the personal attention that keeps them coming back. Don’t just take payments, but also check inventory levels and offer complementary products and services. Plus, manage staff, track sales and pull reports from anywhere.

  • Online

    Whether home or on-the-go, billions of people now shop online. Be prepared when and where your customers are ready to buy with our convenient merchant payment solutions.

  • On-the-Go

    Need to accept payments outside of your office or store? We’ve got you covered with talech Mobile and wireless terminal options. Accept payments from your customers anywhere at any time.

  • Smart Terminals

    Sleekly designed terminals that go beyond accepting payments. Get access to apps that can help you with timekeeping, inventory management and more.

  • Point-of-Sale

    The most useful business solutions conform to your needs, not the other way around. With portable POS systems, you can checkout customers anywhere—in line, in the aisles or at the table.

  • Contactless Payments

    Safeguard the payment processing experience by offering contactless payment solutions. Allow your customers to pay with the latest mobile wallets, including Apple Pay, Google Pay, WeChat and Alipay.

  • Security

    Protect sensitive data with the latest security technologies. We also make it easy to meet PCI DSS requirements and reduce compliance efforts.

  • Funding

    Cash flow management is an important part of business operations. That’s why we offer a variety of funding speeds to help you best manage when you receive payment for the day’s transactions. Choose the one that works best for you.

Industry Solutions

Return to Industry Solutions

  • Overview

    Wherever and however your business operates, give your customers a payment solution that goes beyond their expectations.

  • Retail

    Our goal is to help you and your customers spend as little time as possible worrying about payment processing. Our terminals are fast, affordable and convenient to meet the needs and expectations of your retail business.

  • Restaurant

    Some customers want to order online or in-app, and pick up in person. Others want to pay at the table. No matter the dinner plans, satisfy your diners with a payment solution that is right for them.

  • Healthcare

    Your patients are your top priority, and providing user-friendly, secure payment processing solutions is ours. Our credit, debit and mobile solutions can simplify your patient checkout and billing services.

  • Services

    Chase your next big opportunity, not payment for your service. It doesn’t matter if your rates are hourly or per project, Elavon can help you securely process customer payments – debit, credit, online – to ensure predictable cash flow.

About Us

Return to About Us

  • Overview

    Elavon is a leader in payment processing. We have provided payment processing services to Costco Members for over 20 years. Our transparent Costco Member pricing and hands-on customer service help ensure that you can focus on your customers—instead of your processing.

  • Apply Now

    Ready to establish your account? Click here to apply online or contact our sales team at 1-800-551-0951 Monday through Friday from 9:00 a.m. – 8:00 p.m. EST.

  • Compare and Save

    Are you certain that your transactions are clearing at the best interchange rate? If not, let us help simplify credit and debit card payment processing for you. In addition to establishing cost-effective payment processing, we’ve helped our clients save millions in fees.

  • Not a Costco Member?

    Costco Members receive special benefits including transparent member pricing, 24/7 Customer Care, Executive Member savings, and more.

  • Helpful Tips

    The payment processing industry can be confusing to navigate. As a business owner you need to understand details like responding to chargebacks, the best terminal or solution for your business, pricing, and more. Check out the helpful tips page to learn more about frequently asked questions and topics.

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800-551-0951

Sales M-F 9am-8pm EST

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877-807-6239

Customer Service 24/7

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Payment Processing Chargeback

What Is a Chargeback?

A chargeback is a transaction disputed by your customer or their card issuer. Chargebacks may require extra processing time and involve extra cost. Elavon helps streamline the process of tracking and managing chargebacks through our expansive chargeback department. Here are a few tips to help you manage and avoid chargebacks:

For face-to-face transactions

For All Transactions

  • Obtain authorization for the full amount of the sale. Do not split a declined transaction into smaller increments to obtain an authorization. If an authorization request is declined, request another form of payment. An authorization code doesn't guarantee that a transaction will not be disputed later.
  • If you wish to process a refund for a transaction, refunds should be issued to the card that was originally charged, not refunded through cash, check or another payment card.
For all transactions

For Face-to-Face Transactions

If you have a special policy regarding customer returns or refunds, be sure it is printed on the sales receipt in letters approximately 1/4 inch high and in close proximity to the card holder's signature line.

For card not present transactions

For Card Not Present Transactions

  • Verify the card holder's identity by obtaining phone number and address by using the address verification system (AVS). Verify the card verification value (CVV2) printed on the back of the card. Use of CVV2 and AVS can lessen a mail order/telephone order or internet merchant's risk of chargebacks by providing better information on which the merchant can make better business decisions.
  • Charge the cardholder and the time the merchandise is shipped.

Help Prevent Fraud with Code 10

Act on your suspicions when the details around a transaction seem unusual or don’t add up, such as:

  • Customers ordering large quantities of the same or similar item. Also, be cautious of large bulk orders with a shipping address of an apartment or self-storage unit.
  • Customers who provide multiple card numbers for the same purchase, especially when the card numbers are only different by the last few numbers.
  • Requests for overnight delivery, without regard to costs.
  • Customers who request immediate processing of the order and want the tracking number used for the shipment ASAP. Customers who place phone orders, requesting immediate processing of the order, and then advising they will have someone come to the store location to pick up the product.
  • Requests for delivery to an alternate address, other than the billing address, or shipment to a freight forwarder. Criminals will use U.S. based re-shippers to avoid detection of foreign shipments.
  • An error message saying “Pick Up Card” or “Lost or Stolen Card” that appears after the card is swiped at the payment device.

Get a Second Opinion on Your Payment Processing Fees

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